Job Description

Key Account Officer (relationship owner) for an assigned portfolio of important Moniepoint business customers. Get to know how each customer operates, build trust with decision-makers, and help them get full value from Moniepoint’s products. Monitor performance, spot risks early, coordinate internal teams to resolve issues, and identify growth opportunities. Hands-on role combining customer engagement, field visits, commercial judgement and reliable follow-through.

Job Responsibility

"Key responsibilities • Build active relationships with assigned businesses; understand locations, decision-makers, priorities, product usage and revenue contribution • Maintain required contact and visit cadence; record conversations, commitments and next steps • Monitor revenue, transaction activity and product usage; investigate unusual changes and raise risks early • Identify customer needs and introduce relevant Moniepoint products • Coordinate internal teams to resolve issues quickly Requirements • Bachelor’s degree • At least 3 years in B2B account management, banking, fintech, payments, customer success or field sales • Track record of managing a customer portfolio and meeting commercial or service goals • Confidence with performance data, CRM tools, structured meetings and field visits • Strong communication, problem-solving and negotiation skills"