Job Description

Drive quality of automated support; evaluate and improve what the team builds. Bridge research and production; build agent systems that ship into real products. Contribute to autonomous voice and digital agents powering 10M+ customer interactions per month across West Africa. Build for poor connectivity, low literacy, and languages with little training data. Experiment with and integrate latest voice and text models. Own problems end-to-end.

Job Responsibility

"Responsibilities: • Drive automated support quality through evaluation and improvement • Build agent systems that ship to production • Contribute to voice and digital agents (10M+ interactions/month) • Handle edge cases: connectivity, literacy, low-resource languages • Experiment with and integrate latest voice/text models • Own problems from discovery to production Requirements: • 5+ years AI/ML experience • Hands-on with LLMs or AI systems (evaluation, RAG, embeddings, safety/guardrails) • Strong statistics and ML theory foundations • Comfortable shipping real customer impact Apply: https://www.wave.com/en/careers/job/5779974004/"