Job Description

Shift-based Support Engineering role (8-hour shifts with 4 weekdays and 1 weekend day). Embedded in Engineering. Help customers running GitLab in complex environments: Linux troubleshooting, bug reproduction with Product, and merge requests with Engineering.

Job Responsibility

"Responsibilities: • Support customers on difficult edge cases of running GitLab • Troubleshoot performance problems (e.g. strace, Linux administration) • Work with Product to reproduce bug reports • Dive into the codebase and contribute merge requests when appropriate • Improve documentation and support processes • Work assigned shift pattern including one weekend day Requirements: • Experience supporting production software or Linux systems • Comfortable with customer-facing technical communication • Ability to debug complex environments • Willingness to work shift schedule (4 weekdays + 1 weekend day) • English fluency • Preference for candidates who can contribute to code and docs"