Job Description

Incident Manager – Paystack Location: Lagos, Nigeria (Hybrid) Type: Full-time About the role You will own how Paystack responds to, communicates about, remediates and learns from every incident, so that merchants, regulators, leadership and internal teams trust the process when things go wrong. You own the full incident lifecycle across all severities (platform, security/fraud, operational loss, compliance, reputational). Functional teams fix the underlying cause; you ensure every incident is owned, communicated, quantified, followed through and closed.

Job Responsibility

Key responsibilities • Coordinate response across all severities and enforce SLAs • Own merchant and executive communication during and after incidents • Facilitate blameless retrospectives and drive remediation to closure • Track losses, trends and process improvements Requirements • 5–7 years in incident management, operations or operational risk • Experience running major incidents or crises • Strong communication and stakeholder management skills • Tooling and data fluency (Jira or similar)