Restaurant Operation Manager

Operational Oversight:

• Oversee day-to-day operations of the restaurant, ensuring smooth and efficient service.
• Monitor and manage front-of-house (FOH) and back-of-house (BOH) activities.
• Implement standard operating procedures (SOPs) and maintain consistency in product quality and service standards.
• Ensure compliance with all local, state, and federal regulations, including health and safety codes.

Team Management:

• Recruit, train, supervise, and mentor restaurant staff.
• Schedule shifts, manage labor costs, and evaluate employee performance.
• Foster a positive work environment and promote teamwork and professional growth.

Customer Experience:

• Deliver excellent guest service; address and resolve customer complaints promptly.
• Monitor guest feedback and implement improvements as needed.
• Maintain high standards of cleanliness, ambiance, and hospitality.

Financial & Inventory Management:

• Assist with budget preparation and monitor financial performance.
• Control food, beverage, and labor costs to meet profitability goals.
• Manage inventory, ordering, receiving, and vendor relations.

Marketing & Sales:

• Collaborate with marketing to support promotions, events, and community engagement.
• Monitor sales trends and adjust strategies accordingly to increase revenue.

Continuous Improvement:

• Identify areas for operational improvement and implement best practices.
• Stay updated on industry trends, technology, and competitive landscape.

Qualifications & Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred but not mandatory).
• Minimum of 3–5 years of progressive experience in restaurant management, preferably in fast-casual or full-service restaurants.
• Strong knowledge of restaurant operations, P&L management, and HR practices.
• Excellent communication, problem-solving, and leadership skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in POS systems, scheduling software, and Microsoft Office or similar tools.