Technical Personal Assistant

We’re seeking a Technical Personal Assistant with a strong foundation in networking, information security, and customer-facing technical support. You’ll be the first line of defence for technical issues, ensuring users experience minimal disruption while helping maintain a secure and reliable infrastructure.
This is a great opportunity for someone who’s passionate about troubleshooting, cyber hygiene, and enabling business continuity through secure, stable tech environments .

Key Responsibilities:

• Provide first- and second-level technical support to internal and external users via ticketing systems, email, or live channels.
• Troubleshoot hardware, software, network, and connectivity issues across multiple systems and platforms.
• Monitor and manage network infrastructure (LAN/WAN, VPNs, firewalls, switches, and routers) and escalate complex issues as needed.
• Ensure compliance with internal security protocols and assist in implementing best practices in information security.
• Maintain endpoint protection, anti-virus systems, and identity access controls across company assets.
• Document technical issues and resolutions for the internal knowledge base.
• Support onboarding/off boarding of users, including provisioning accounts and access rights.
• Collaborate with IT, DevOps, and Security teams to identify recurring issues and implement long-term fixes.
• Assist in maintaining inventory of hardware/software and tracking license usage and compliance.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2–4 years of experience in technical support, Helpdesk operations, or IT infrastructure.
• Solid understanding of networking concepts (IP, DNS, DHCP, VPNs, firewalls).
• Working knowledge of information security principles, identity/access management, and threat prevention tools.
• Familiarity with ticketing systems (e.g., Jira, Zendesk, Fresh desk) and remote desktop tools.
• Strong troubleshooting and problem-solving abilities across Windows/macOS/Linux environments.
• Excellent verbal and written communication skills.
• Certifications such as CompTIA Network+, Security+, CCNA, or Microsoft Certified (a plus).