Customer Service Specialist – IT & Power Service

Full job description

About the Role:
We are seeking a proactive and detail-oriented Client Support Analyst to join our Technical Department. In this role, you will serve as the first point of contact for client queries, complaints, and support needs. You will work closely with field engineers and cross-functional teams to ensure timely resolutions, process orders and exceptional customer service.

Key Responsibilities:

• Respond to customer inquiries and manage support requests across multiple channels.
• Assign and track fault resolution tasks with Field Engineers.
• Follow up on job completions, quotations, invoicing, and client payments.
• Maintain up-to-date records of all client interactions and support activities.
• Support sales and business development teams with client onboarding and engagement.
• Ensure client satisfaction through professional service delivery and issue resolution.
• Carry out any other activity/tasks as may be assigned by management.

Requirements:

• BSC in Business or a related field.
• Minimum 3 years' experience in customer support or client service
• Strong communication, presentation, and multitasking skills
• Familiarity with CRM tools and customer support best practices
• Ability to manage tasks efficiently and handle diverse client personalities

Ability to commute/relocate:

• Lagos: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This role is fully onsite. Are you willing to proceed with an interview?